Usability Script A :: Carrie Garzich

Hi __________. I'm Carrie, and I'm going to be your guide as we go through this Web site.

We're here today to test the Web site We want to see what it's like for real people to use the site. So I want you to know that there are no wrong answers or things you can do wrong. We're testing the Web site, not what you do.

Don't be afraid to be honest. I want to know what you think so that we can work to make the Web site better. As we go through the site I want you to think out loud, to tell me what's going through your mind as you're doing things.

If you have any questions along the way, feel free to ask. I may not be able to answer them as we're going through, because we're trying to see how people react to the site when they don't have someone sitting next to them

[If necessary, videotape and NDA. As you see, we have a camera here. With your permission, I'd like to videotape what's on the computer screen and record what you say. We'll use the video in improving the site, and it won't be seen by anyone other than people working on the site. If you're okay with this, I'd like to have you sign something that says we have permission to tape you, but that the tape will only be seen by people working on the site. It also says that you won't talk to anyone else about what you see here today, since the site hasn't been made public.]

Do you have any questions before we start?

Before we start, I'd like to ask you some general questions about you and what you do. First, what is your occupation?

About how many hours a week do you use the Internet, including email?

How do you usually spend that time?

How long have you been using computers?

How long have you been using the Web?

Do you have any favorite Web sites?

Great. We'll start looking at the site now, if that's okay.

First, I'd like you to take a look at this page and tell me what interests you or strikes you about it.

Don't click on it just yet, but tell me what you think you would click on first.


[If necessary. Remind to talk out loud]

What do you think the purpose of this page is for?


Where do you think you might find articles about games?


Take a look for a second at the "subsets" on the side of the page. What sorts of things do you think you would find under each subset?


How would you access Wired magazine?

What do you think the articles in the center of the page are there for?


What about the list of links on the right-hand side?


Are you comfortable with the size of the text? If you wanted to change the size, how would do that?

Okay, one last thing and then we're done here. I'd like to do a search on a topic that interests you, find an article you would like to read, and then email that article to a friend.